Frequent Flyer FAQs

Can I still use my Free Dessert at Flying Star Cafe or Free Drink at Satellite Coffee voucher from the previous Frequent Flyer program?

Yes. These vouchers will still be honored until June 30th, 2010. These vouchers can only be redeemed for the rewards they originally offer (a Free Dessert at Flying Star Cafe or Free Drink at Satellite Coffee) and you can use up to 5 vouchers per transaction.

How are points calculated?

$1 = 1 point.

What can I earn points on?

At Flying Star: all food menu items, pastries, whole or sliced cakes, cookies, desserts, all drinks all sizes, retail items, takeaway catering & magazines. No points at Flying Star for: hospitality room services, beer, wine, Albuquerque The Magazine, Source bottled water or when purchasing a Frequent Flyer gift card.
At Satellite Coffee: all food menu items, pastries, cookies, desserts, all drinks all sizes, pre-packaged/unpackaged beans, retail items. No points at Satellite for: Albuquerque The Magazine, Source bottled water or when purchasing a Frequent Flyer gift card.

How do I earn rewards?

Each time you visit a Flying Star Cafe or Satellite Coffee location, present your card to our friendly counter folk. They’ll swipe your card to earn your points for that visit. It’s easy!

At this time Frequent Flyer points will not accumulate and rewards/gift cards cannot be redeemed at the following Satellite locations: UNM Bookstore, UNM SUB, or UNM Popejoy.

Where are the Satellite Coffee locations?

8 locations citywide for your caffeinience.

At this time Frequent Flyer points will not accumulate and rewards/gift cards cannot be redeemed at the following Satellite locations: UNM Bookstore, UNM SUB, or UNM Popejoy.

Where are the Flying Star Cafe locations?

9 locations for a cup of brew, a slice of cake, a fine meal, or food on the fly!

What if I try to register my card and it says you have no record of my card number?

All cards need to be activated (or “swiped”) at the store in order to be eligible to register online. Please have your card activated by our friendly counter folk the next time you visit our stores

How can I check how many points I have?

Enter the Member Lounge to track your points. Be sure to have your card in hand, as you’ll need the number on the back of your card to log in. The Member Lounge tracks your points in all 3 rewards programs (shown below) and shows your your gift card balance (if you have one).

$5 Reward Voucher points: Once 50 points is reached you will receive a $5 Reward Voucher. Once you receive your $5 reward voucher your points will reset to zero and then you can track your points for your next reward.

Takeaway Catering Member points: Once 100 points is reached you will receive a $5 Reward Voucher. Once you receive your $5 Reward Voucher your points will reset to zero and then you can track your points for your next reward.

Kids Club points: Once 24 points is reached you will receive a $5 Reward Voucher. Once you receive your $5 Reward Voucher your points will reset to zero and then you can track your points for your next reward.

What do I do if I lose my card?

Pick up another Frequent Flyer card to begin earning points again. Unfortunately, we’re unable to transfer points from a lost Frequent Flyer card to a new Frequent Flyer card. Flying Star Cafe and Satellite Coffee are not responsible for lost or stolen cards.

What happens if I lose my voucher?

Flying Star Cafe and Satellite Coffee are not responsible for lost or stolen vouchers.

Do I need to have money on my Frequent Flyer card to earn points?

No. Earn points any time you present your card to our counter folks during the payment process. We’ll swipe your card to record the points that you earn for that visit.

Do I need my card with me to earn points or redeem points?

Yes. Your card serves as your passport to rewards. Our friendly counter folks will need to swipe your card during the payment process in order for you to earn points.

Do my points ever expire?

No. As long as you have your card, you have your points.

Have more questions?

Email us at info@satellitecoffee.com or info@flyingstarcafe.com and we’ll be happy to assist you.